Shipping & Returns


Delivery Prices – UK Mainland
Delivery to Mainland UK is free of charge.

Delivery Methods - Mainland UK
We use either Royal Mail or a courier service to deliver your items, depending on the size, weight and value of your order. All deliveries will require a signature. If you are not in when the delivery driver calls, a card will be left with details on how you can arrange another delivery at a more convenient time, or, if you would prefer, collect from your local sorting office (for Royal Mail deliveries), or from the courier company’s office (for courier deliveries).

You will receive an email from us or the courier company when your order is despatched, along with any tracking information associated with your order. If you have not received this email, or wish to contact us regarding your delivery, please contact us via our helpdesk at online@valke.co.uk

Delivery Prices – UK Highlands and Islands and International
Our shipping charges to UK Highlands and Islands and International destinations vary depending on item and order value - please contact us for a price.

Returns Policy / Requests

We know that you will be pleased with your purchases from Valke Ltd.
However, there may be occasions when you will need to return items to us.

Items Damaged in Transit

If any items were damaged in transit, we ask that you report it to us as soon as you discover the damage, and within 7 working days at the very latest. No claims can be entertained after this period. If the items are visibly damaged on receipt, please sign the carrier's delivery note as 'DAMAGED', or refuse the goods for return to us. If you do not have time to check the goods upon delivery, it is best to sign for the goods as 'UNCHECKED'. Items should be returned in their original packaging complete with all accessories and documentation. It is advised that you use a tracked postal service as until the item is received by our Returns Department you remain responsible for the item. Once received back into our warehouse, we'll issue a replacement or full refund to you via your original payment method and reimburse you for reasonable return carriage costs. If the cost of return carriage is more than £6 then you may be eligible for a collection, if so please get in touch.

You must get an RMA number from us before returning.

Items Faulty on Arrival

If your items are faulty on arrival, you have 28 calendar days in which to inform us of the fault. Items should be returned in their original packaging complete with all accessories and documentation. Once we have verified the fault, we'll issue a replacement or full refund to you via your original payment method and reimburse you for reasonable return carriage costs. It is advised that you use a tracked postal service as until the item is received by our Returns Department you remain responsible for the item. If the cost of return carriage is more than £6 then you may be eligible for a collection, if so please get in touch. We test returned items, and if a returned item is found not to be faulty by our technicians we will return the item to you. In this instance you will be liable for the return carriage, and the items will not be re-sent until we have received payment equal to the initial carriage cost even though the item price may have included the carriage.

You must get an RMA number from us before returning.

Items Faulty in Warranty Period

If any of your items develop a fault, and it's more than 28 calendar days since receipt, then provided your item is within its warranty period, you are entitled to a warranty repair. Please note that in some cases it may be disproportionately costly to repair the goods, and so where this is the case, then you will receive replacement goods. If the original packing is not available then please pack the item safely and securely. It is advised that you use a tracked postal service as until the item is received by our Returns Department you remain responsible for the item. You are responsible for the return costs for warranty returns. We test returned items, and if a returned item is found not to be faulty by our technicians we will return the item to you. In this instance you will be liable for the return carriage, and the items will not be re-sent until we have received payment equal to the initial carriage cost.

You must get an RMA number from us before returning.

If you change your mind

If you have simply changed your mind about any item ordered and you wish to return it, then in line with the Distance Selling Regulations (DSR) you can do so provided you inform us of your decision within 7 working days. This period begins after you have taken delivery of the goods. The item must not be used and must be completely 'as new' when returned to us. We reserve the right to issue partial refunds, restocking fees or to refuse a return where items are not in ‘as new’ condition. Once you've informed us that you wish to return goods under the DSR, you have 28 calendar days to do so, at your own expense. Once the item is received at Returns Department, we'll issue a refund for the product only to your original payment method. Delivery charges will not be refunded.

It is advised that you use a tracked postal service as until the item is received by our Returns Department you remain responsible for the item. A suggested service for low value items (Under £50) is Royal Mail Recorded Delivery, for higher value items (Over £50) you may wish to consider using a courier.

You must get an RMA number from us before returning.

Need to return an item?

So if for any of the above reasons you need to return an item, simply email online@valke.co.uk. We will then contact you with an RMA number. This will normally be via email so please ensure your email address is correct. Once you have received the RMA number you can then return the item/s making sure that the RMA number is clearly marked either on or within the packing.

Please supply the following information: (you can copy and paste this into your email request):

RMA Request

Full Name:
Address:

Email Address:

Telephone Number:

Order ID:

Order Date:

Delivery Date:
Product
Description:

Reason for Return:
Requested Action:

I understand that this is a request only and does not authorise me to return any item until I am contacted directly by Valke Ltd. I also confirm I have given true information to the best of my knowledge.